27 Dicembre 2022

by Ded Costruzioni

Choosing IP Door Intercom & Intercom Access Control Systems

Top 10 Intercom Alternatives & Competitors for 2023

Data from the intercom system can also provide security professionals with a more transparent view of suspected incidents to help teams better understand potential threats and improve their operations. In commercial properties, these devices will typically be located at the front desk, main reception and/​or inside the business’ primary security office. Modern intercom systems are widely used in many different types of buildings, including residential homes, multi-tenant apartment complexes, condos and gated communities. Similar systems can also be found in commercial office blocks and campuses, industrial sites, educational establishments and public buildings. With automation, AI capabilities, and integration with third-party tools, it streamlines support processes and provides insightful analytics for business growth.

Their use allows for two-way audio or video communication between occupants and visitors so that occupants can verify a visitor’s identity before granting full property access. Depending on your needs, you can choose the option that is right for you. If you need only to chat with a visitor, then select an audio outdoor intercom.

Intercom vs. Zoho Desk

Outdoor intercom systems should be weatherproof and tamperproof so they have the ability to ensure reliable operation in all conditions. The job of an intercom access control system is to provide convenient access for visitors while maximizing security. Unlike other forms of access control, which require authorized users to present valid credentials to an installed reader, intercom security relies on two-way communication.

• IFTTT is a good option for simple one-step integrations and has a mobile app interface.
• By requiring visitors to use the office intercom system, it provides an extra barrier to entry to help keep the campus safer.
• Arguably less secure than video intercom, audio intercoms rely on the user recognising the visitor’s voice in order to grant entry.
• Searching for products similar to Intercom can seem like a mountain to climb.
• We also understand that they are our competitors, and so we have taken the utmost care to provide our readers with an unbiased analysis while comparing the two tools.

They allow you to use a mobile app, IP phone or video management system (VMS) to open doors directly or remotely. They can easily be connected to and powered by your existing IP network so there’s no need for special cabling. Plus, with open interfaces there’s countless possibilities for integration so they can easily be combined with the different systems within your security solution to meet your specific needs. This integration enables a tight feedback loop between customer and product teams if you use Intercom for customer support. Outdoor intercom systems provide a useful first point of contact for visitors or delivery drivers entering industrial sites with multiple secured entrances. These systems allow guests to contact a central security office to request access or a centralized front desk.

#5 Jira Issue & Project Management Software

With Help Desk Migration service, you can without trouble import and export significant piles of differing data entities to or from Intercom to Front. Take a list of data entities you can import making use of automation service without extra help from tech service reps. They also charge based on number of contacts and the various components (features) and it gets wildly expensive very quickly. It brings with it anxiety of responding (had one client that wouldn’t use the restroom out of fear they weren’t there to respond to a customer shortly after implementing Intercom into their business. Intercom is great, but is quite expensive for what you get, and it’s super live chat focused.

• You can use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
• However, as Monese grew and eyed a European expansion, it became clear that the company needed to centralize data in a single solution that would scale along with them.
• Interoperability is a large consideration for commercial building managers and owners of commercial facilities.
• The customer support software ClickDesk is another alternative to Intercom.

Of course we may be a bit biased, but we stand by the quality of our product and our commitment to our customers’ success. The flexible features include a robust set of workflow customizations, to fit teams from a variety of different industries. Enchant has been designed from the ground up with ease of use in mind. The product is similar to Front in many ways and offers a range of features to help you take care of your customers. Enchant is a great Front Alternative if you want something more affordable and yet powerful. The basic plan also doesn’t offer even basic analytics to measure performance and ticket volume.

Base stations house the hardware for intercom door entry systems, which includes an intercom buzzer, a directory of occupants, a microphone and an intercom speaker. In video intercom systems, base stations also incorporate a high-definition video camera. Different types of intercom systems offer different levels of security. On the other hand, touchless intercom systems offer a high level of convenience to the visitor, but, like other basic systems, they typically only provide voice-based communications. Despite all the appealing features, the demerits, such as expensive pricing, unpredictable billing, lack of core customer service features, etc., make people search for the right Intercom alternatives. All alternatives shared in this Intercom comparison blog are well-trusted, rich in features, and have been a popular choice among businesses of all sizes.

Remember, the whole point is to have something that makes it easier to help your customers without feeling bulky or overly pricey. Some products may make it easier to perform certain types of tasks while others might be more robust for certain types of industries. Certain solutions might still feel too bulky for your needs, while some might feel simpler yet flexible enough for your use case. Some might evolve faster than others, and some might offer better customer support than others.

Add/Remove Tag on User

With its help you can control who will get access to your front door. This system helps to prevent unauthorized entry, making your home safer. If you are looking for an all-in-one software that is inexpensive and helps you communicate with your audience on multiple channels, you must go for ProProfs Help Desk. If budget is not an issue and you are looking for a more support-oriented solution, then Zendesk can be a good option. Similarly, if you wish to communicate with context, Zoho Desk deserves your attention. HubSpot Service Hub takes reporting to the next level by allowing you to create single-object, cross-object, or custom funnel reports to monitor your team’s performance.

When choosing a help desk or looking for Front alternatives, look for a solution that will support your agents to offer the best service. Ask which features your team most needs, and focus on finding a solution that offers those. Some workflows in Help Scout are either too restrictive for certain needs, or just not supported. There isn’t an option to add another user’s email as a CC in a conversation. That’s not ideal for teams that frequently collaborate with members outside the regular support team to deal with issues.

LiveAgent is a customer support and live chat software offering an all-in-one help desk solution, combining features like omnichannel communication, real-time chat, call center, and customer service portal. Another benefit of commercial video intercom systems is that you’ll have a visual record of entry activity at your building, with either still images or live video depending on the system you choose. While these units are often more expensive than an audio-only office intercom system, they are often worth the extra investment for better security.

With over 100,000 customers across all industries and regions, Zendesk knows what it takes to interact with customers while retaining and growing relationships. If a customer starts an interaction by talking to a chatbot and can’t find a solution, our chatbot can open a ticket and intelligently route it to the most qualified agent. Compare Zendesk versus Intercom to determine who will be the best partner for your business at every phase of the customer journey.

Thanks to audio and video analytics, they can trigger audio warnings or recordings for instance when a visitor is approaching or if the sound of gunshots or aggression is detected. Plus, you can record hazardous events and send instant alerts in case of an emergency such as a break-in or fire. Axis network intercoms combine video surveillance, two-way communication and remote entry control in a single device.

Multi-channel devices are installed in large houses with several entrances. As a software cheaper than Intercom, ProProfs helps you collaborate across multiple departments. For instance, a parent ticket can be broken down into multiple child tickets and allocated to relevant departments. Moreover, automation capabilities such as chatbots, canned responses, automated ticket assignments, automated surveys, notifications, etc., make it a powerful tool.

With Gorgias, you can view customer information on the right-hand side of the dashboard. Besides that, you can track an order (through integrations), modify it (cancel, refund, place a new order) and do all sorts of things with the deep Shopify integration. Suppose a customer asks to change the details of a particular order. In that case, you’d have to go to your Shopify (or whatever platform you’re using) dashboard, edit the order there, and then reply to the customer with the new order ID with a confirmation message.

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